Refund policy

Perfume is considered a personal care product. Under standard consumer protection practices, personal care items are typically not eligible for return or exchange unless the item is incorrect or delivered in a damaged condition.

However, to provide a better customer experience, we offer a more flexible return and exchange policy. We kindly ask that this option is used fairly and not in a way that negatively impacts our service.

Our Policy Includes:

• 14-day return and exchange window from the date of delivery

• Return and exchange available, with the buyer covering the shipping cost

• Digital gift cards are non-refundable and cannot be exchanged.

Conditions:

• The product must be returned unopened in its original packaging condition, including:

• Original box

• Proper closure

• Placed inside the original shipping box

Process:

• We will arrange a courier pickup from your address

• To request a return or exchange, please contact us via WhatsApp:
  https://wa.me/201093992522

After Return:

• All returned or exchanged items are inspected first

• Once approved:

• A refund will be issued, or

• A replacement product will be shipped

Processing Time:

• Typically takes 7 to 9 days from pickup to completion

If you need help at any step, feel free to reach out.